Company Name: बिstraa
Address: A-10, Vasant Kunj Enclave, near Nangal Dewat, Vasant Kunj, New Delhi – 110070
Contact Number: +91 9999220026
Email: bistraahomes@gmail.com

At बिstraa, we aim to deliver your bedding essentials with care and efficiency. This Shipping Policy outlines the terms of order processing, delivery timelines, and charges.

1. Shipping Coverage

  • We currently ship across India.
  • For special requests (bulk/custom orders), shipping arrangements will be shared separately.

2. Order Processing

  • Orders are usually processed and dispatched within 3–5 working days after payment confirmation.
  • During festive seasons, sales, or unforeseen delays, processing may take slightly longer.
  • You will receive an order confirmation and tracking details via WhatsApp/email once shipped.

3. Delivery Timelines

  • Standard delivery: 5–10 working days, depending on your location.
  • Metro cities may receive orders earlier, while remote areas may take longer.
  • Delivery delays caused by courier/logistics partners are beyond our control, but we’ll do our best to assist you.

4. Shipping Charges

  • Free shipping may be offered on select products or above a certain order value (as announced on our website/Instagram).
  • For orders below that value, a nominal shipping fee may apply, which will be displayed at checkout.

5. Cash on Delivery (COD) Orders

  • COD is available on selected orders/locations.
  • A small COD handling fee may apply.

6. Tracking Your Order

Once your order has been dispatched, you will receive a tracking link or AWB number via WhatsApp/email to monitor your delivery status.

7. Delayed or Failed Deliveries

  • Please ensure your shipping details (address, phone number, pin code) are correct at checkout. Incorrect details may cause delays or failed deliveries.
  • If a package is returned to us due to incomplete/incorrect address or repeated failed delivery attempts, re-shipping charges may apply.

8. Contact Us

For any questions about shipping or delivery, please reach out to us:

📍 बिstraa
A-10, Vasant Kunj Enclave, near Nangal Dewat, Vasant Kunj, New Delhi – 110070
📞 +91 9999220026
📧 bistraahomes@gmail.com